Get help
First, try the fix pages
Section titled “First, try the fix pages”Most problems have a page in this manual with an “If it doesn’t work” section.
- The 3D view is blank or slow: The 3D view is blank or slow.
- You cannot sign in: Log in to the dealer portal.
- A word you do not know: Glossary.
Who to contact
Section titled “Who to contact”| You are | Ask | Where to find them |
|---|---|---|
| A shopper | Your dealer, or the brand whose site you are on | The name and phone number under any quote or proposal email. On a saved build the banner says “Contact [dealer] to make changes”. |
| A dealer | Your manufacturer, the brand whose configurator you use | The brand’s website, shown at the bottom of every dashboard page |
| A manufacturer | GoAsk | tech@goask.com.au, or 1800 iGO ASK (1800 446 275) |
| An admin or GoAsk staff | The GoAsk tech team | tech@goask.com.au |
What to send with a question
Section titled “What to send with a question”Send these 4 things and the fix is usually quick.
- The page address, copied from the top of the browser.
- What you selected, and what you expected to happen.
- A screenshot, or a photo of the screen from your phone.
- Your device and browser, for example “iPhone, Safari” or “Windows laptop, Chrome”.
Your session ended
Section titled “Your session ended”Shopper sessions end after a set time, 5 minutes by default. The page says “Your session has ended. Sign in again to keep building.” Your build is safe: it is in the page link. Sign in again with the same code, and the same link reopens your build.
Dealer, manufacturer and admin sessions last 12 hours by default. The manufacturer can change both times under Settings, then Access.